sermocore Status - Incident history https://sermocore.instatus.com sermocore Tue, 11 Aug 2026 19:00:00 +0000 Cloud01 Server Reboot Type: Maintenance Duration: 30 minutes Affected Components: File Cockpit Production, Cloud Lookup, Core, File Cockpit, AS2 Interface, Mail Interface, FTP Interface, REST Interface, sermocore Client Interface, WebDAV Interface, X400 Interface, Core, HTTP Interface, OFTP2 Interface, SOAP Interface Aug 11, 14:18:21 GMT+0 - Identified - Tonight, we will be performing a scheduled reboot of the **Cloud01 server** to apply the latest security patches and ensure the server remains secure and up to date. During the reboot, there will be a short disruption to the **Cloud01 processes**, with an estimated downtime of approximately **30 minutes**. We appreciate your understanding and patience. Aug 11, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 11, 19:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>14:18:21</var> GMT+0</small><br><strong>Identified</strong> - Tonight, we will be performing a scheduled reboot of the **Cloud01 server** to apply the latest security patches and ensure the server remains secure and up to date. During the reboot, there will be a short disruption to the **Cloud01 processes**, with an estimated downtime of approximately **30 minutes**. We appreciate your understanding and patience..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 11 Aug 2026 19:00:00 +0000 https://sermocore.instatus.com/maintenance/cmsoqwqiy0ae40zmlyd3wj6vl https://sermocore.instatus.com/maintenance/cmsoqwqiy0ae40zmlyd3wj6vl Cloud01 FTP Server Maintenance Type: Maintenance Duration: 1 day and 9 hours Affected Components: FTP Interface Jul 28, 09:26:18 GMT+0 - Identified - We are planning scheduled maintenance for the **Cloud01 FTP Server**. During the maintenance window, the following services may experience short periods of downtime(15-30min) or temporary interruptions: * FTP * SFTP * FTPS The purpose of this maintenance is to improve the security and performance of our file transfer services, ensuring faster and more reliable data transmission. We apologize for any inconvenience this may cause and appreciate your understanding. Aug 1, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 2, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 9 hours

Affected Components:

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>09:26:18</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance for the **Cloud01 FTP Server**. During the maintenance window, the following services may experience short periods of downtime(15-30min) or temporary interruptions: * FTP * SFTP * FTPS The purpose of this maintenance is to improve the security and performance of our file transfer services, ensuring faster and more reliable data transmission. We apologize for any inconvenience this may cause and appreciate your understanding..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 1 Aug 2026 06:00:00 +0000 https://sermocore.instatus.com/maintenance/cms4gb8of06u21alr4t8d27mq https://sermocore.instatus.com/maintenance/cms4gb8of06u21alr4t8d27mq Issue with Cloud Provider - Routing server is down Type: Incident Duration: 39 minutes Affected Components: AS2 Interface, FTP Interface, HTTP Interface, REST Interface, Core Jul 15, 13:11:20 GMT+0 - Identified - We are waiting for the provider IONOS to resolve the problem. Jul 15, 13:50:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 39 minutes

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>13:11:20</var> GMT+0</small><br><strong>Identified</strong> - We are waiting for the provider IONOS to resolve the problem..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>13:50:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 15 Jul 2026 13:11:20 +0000 https://sermocore.instatus.com/incident/cmrm3mjzr09af0rme4j0oj34v https://sermocore.instatus.com/incident/cmrm3mjzr09af0rme4j0oj34v